Terms of Service

1. Acceptance of Terms

By accessing or using Uncomplaint (the "Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Service.

2. Service Description

Uncomplaint is a complaint management platform that helps you organize, track, and manage issues with companies. The Service provides:

• Case organization and tracking tools
• AI-powered suggestions and guidance
• Structured complaint drafting assistance
• Communication history management
• Document upload and storage

3. Important Disclaimers

Not Legal Advice

This Service does not provide legal advice. All AI-generated suggestions, recommendations, and content are for informational and organizational purposes only. They do not constitute legal advice and should not be relied upon as such.

No Attorney-Client Relationship

Use of this Service does not create an attorney-client relationship between you and Uncomplaint, its operators, or any affiliated parties.

Current Service Capabilities

Please note the following about the current Service:

• Company responses are currently AI-simulated while real-company email integration is being rolled out
• This is not a substitute for official company communication channels
• Simulated responses do not represent actual company positions or commitments
• The Service evolves over time and features may change

Seek Professional Help

For legal matters, disputes requiring legal action, or situations involving significant financial or personal consequences, consult with a qualified attorney in your jurisdiction.

4. User Responsibilities

You agree to:

• Provide accurate and truthful information
• Use the Service only for legitimate complaint management purposes
• Not use the Service for harassment, defamation, or illegal purposes
• Comply with all applicable laws and regulations
• Maintain the security of your account credentials
• Not attempt to breach the security of the Service

5. Data and Privacy

Your use of the Service is also governed by our Privacy Policy, and Cookie Policy, which describe what information we collect, how we use your information, your rights regarding your data, and our 90-day data retention policy for resolved cases.

By using the Service, you consent to the data practices described in the Privacy Policy.

6. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• We provide the Service "AS IS" without warranties of any kind
• We do not guarantee any specific outcome or resolution of your complaint
• We are not liable for any damages arising from your use of the Service
• We are not responsible for actions taken by companies in response to complaints
• We are not liable for any inaccuracies in AI-generated content

IN NO EVENT SHALL UNCOMPLAINT BE LIABLE FOR:

• Loss of data, profits, or business opportunities
• Indirect, incidental, or consequential damages
• Damages exceeding the amount you paid to use the Service (currently $0)

7. AI-Generated Content

The Service uses artificial intelligence to:

• Analyze complaint information
• Generate structured complaint drafts
• Suggest communication strategies
• Simulate company responses while real-company email integration is being rolled out

You acknowledge that:

• AI suggestions may be incomplete, inaccurate, or inappropriate for your situation
• AI-generated content should be reviewed and edited before use
• You are solely responsible for communications you send based on AI suggestions
• Simulated company responses do not represent actual company positions

8. Service Availability

We strive to maintain Service availability, but:

• We do not guarantee uninterrupted or error-free operation
• We may suspend or terminate the Service for maintenance or updates
• We reserve the right to modify or discontinue features at any time

9. User-Generated Content

You retain ownership of content you submit to the Service. By submitting content, you grant us a license to:

• Store and process your content to provide the Service
• Use anonymized data to improve the Service
• Display your content to you through the Service interface

10. Termination

You may terminate your use at any time by:

• Requesting account deletion through your dashboard
• Contacting us at privacy@uncomplaint.com

We may terminate or suspend your access if:

• You violate these Terms of Service
• Your use poses security or legal risks
• You engage in abusive or fraudulent behavior

Upon termination, your data will be deleted according to our retention policy (90 days after case resolution, or immediately upon request).

11. Intellectual Property

The Service, including its design, features, text, graphics, and software, is owned by Uncomplaint and protected by copyright and other intellectual property laws. You may not:

• Copy, modify, or distribute the Service or its content
• Reverse engineer or attempt to extract source code
• Use the Service's branding or trademarks without permission

12. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective upon posting to the Service. Your continued use of the Service after changes constitutes acceptance of the modified terms.

13. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

Subject to Section 14 (Dispute Resolution), you and Uncomplaint agree to the exclusive jurisdiction and venue of the state and federal courts located in Delaware, United States, for any dispute not subject to arbitration.

14. Dispute Resolution

Any disputes arising from these Terms or your use of the Service shall be resolved through:

1. Good faith negotiation
2. Mediation (if negotiation fails)
3. Binding arbitration administered in Delaware, United States, except where small claims court is permitted by applicable law

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

16. Entire Agreement

These Terms of Service, together with our Privacy Policy,Cookie Policy, constitute the entire agreement between you and Uncomplaint regarding the Service.

17. Contact Information

For questions about these Terms of Service:

• Email: legal@uncomplaint.com
• Privacy matters: privacy@uncomplaint.com